Privacy Policy
Last Updated: September 28, 2026
HelixOS, Inc. (“HelixOS,” “Helix,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we may collect, use, and disclose information when you visit our public website and any related hyperlinks, portals, or other documents (the “Site”), submit information through the Site, or otherwise communicate with us through the Site.
This Privacy Policy applies to the Site. It does not necessarily govern information processed through the HelixOS platform or services performed on behalf of customers, which may be subject to separate agreements, privacy notices, or other requirements.
1. Information We Collect
Information You Provide to Us
When you submit a Contact Us form or otherwise communicate with us through the Site, we may collect:
- First name
- Last name
- Work email address
- Phone number
- Company name
- Other information you voluntarily provide in communications with us
Please do not submit sensitive personal, medical, or financial information, claims, eligibility, or other confidential information through the general Contact Us form unless specifically requested through an appropriate secure channel.
Information Collected Automatically
When you visit the Site, certain technical information may be collected automatically by the Site or our service providers. This may include your IP address, browser type, device type, operating system, referring pages, pages visited, and information regarding your interaction with the Site.
The Site may use cookies or similar technologies for functionality, security, performance, or other operational purposes. The technologies used may change as our Site and supporting services evolve.
2. How We Use Information
We may use information collected through the Site for the following purposes:
- Respond to inquiries
- Communicate with prospective customers, partners, and other interested parties
- Provide requested information about HelixOS
- Operate, maintain, secure, and improve the Site
- Diagnose technical and security issues
- Protect against fraud, misuse, and unauthorized activity
- Comply with legal and regulatory requirements
- Protect our rights and the rights of others
We may also use information for other purposes as disclosed when the information is collected or with your consent.
3. How We May Disclose Information
We may disclose information collected through the Site to:
Service Providers. We may provide information to vendors and service providers that support website hosting, technology, communications, security, and other business operations.
Legal and Compliance Purposes. We may disclose information when required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect HelixOS, our customers, users, or others.
Business Transactions. Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable law.
We may also disclose information at your direction, with your consent, or as otherwise described at the time of collection.
4. Producer Portal and Third-Party Services
The Site may provide authorized users with access to a related portal and single sign-on functionality that connects users to other tools, platforms, or services.
Information collected or processed within those third-party systems may be subject to separate privacy policies, terms, agreements, or notices. GP Agency is not responsible for the privacy practices of unaffiliated third-party websites or services solely because they can be accessed through a link or single sign-on functionality available through the Site.
Authorized users should review the applicable terms and privacy policies associated with third-party platforms they access.
5. HelixOS Platform and Customer Data
This Privacy Policy primarily addresses information collected through the Site.
HelixOS may provide technology and administrative services to customers pursuant to separate contracts or agreements. Information processed through those services may be governed by those agreements, applicable customer privacy notices, applicable law, and other requirements.
Submitting information through the public Contact Us form is not intended to serve as a method for transmitting claims, eligibility, health, payment, or other sensitive information processed through the HelixOS platform.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information under our control. However, no website, information system, or electronic transmission can be guaranteed to be completely secure.
7. Data Retention
We may retain information collected through the Site for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining appropriate business records, complying with legal obligations, resolving disputes, and protecting our rights.
8. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
You may contact us using the information below with privacy-related questions or requests. We may need to verify your identity before processing certain requests, and some information may be retained where permitted or required by law.
9. Third-Party Links
The Site may contain links to third-party websites or services. HelixOS does not control the privacy practices of unaffiliated third parties, and this Privacy Policy does not apply to information collected by those third parties.
10. Children's Privacy
The Site is intended for a business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The “Last Updated” date above indicates the date of the most recent revision.
12. Contact Us
If you have questions regarding this Privacy Policy or privacy practices associated with the Site, please contact:
HelixOS, Inc.
2324 Concord Lake Rd.
Concord, NC 28025
Phone: (888) 830-0994
Email: service@gohelixos.com